Rase Veterinary Centre

This Veterinary Rase veterinary Held me to ransome on its prices absolutely ridiculously high prices & No compassion frm the Veterinary Vets themselves. The Staff resption Staff Are lovely & friendly however that's it . If I could no stars I would. The staff on the desks at the front 10/10 Avoid if you can ...

We would like to thank the veterinary for the service and respect give to us and our beautiful cat Dana this afternoon will be recommending this practice

Sadly, after several years with Rase Vets, I have made the difficult decision to move my dog to another practice. Over the years, we rarely saw the same vet twice, making continuity of care difficult. Some vets there are brilliant, some not so great. I often felt appointments were rushed, with limited explanations about diagnoses, treatment options or what to monitor at home. I also found it disappointing that itemised invoices were only provided when specifically requested, particularly given the cost of treatment. My main concern relates to my dog's care this year. During a routine appointment, I specifically pointed out sores and asked whether any treatment was available. I was advised there was nothing suitable and to keep the area dry. When she returned several weeks later, the sores had deteriorated, she required antibiotics and anti-inflammatory medication, and the possibility of a more significant underlying condition was discussed. Following further appointments, 3 lots of antibiotics and little improvement, I transferred her to another veterinary practice. She has since been diagnosed with furunculosis, started on appropriate treatment and her sores improved dramatically within days. Whilst I appreciate that diagnoses can evolve over time, I have been left questioning whether earlier investigation of my concerns or closer monitoring may have been beneficial. There were also medication dispensing issues. I was initially supplied with an insufficient quantity of medication to complete the prescribed course and had to contact the practice to obtain more. On another occasion, medication was labelled with an expired batch number, which understandably caused concern and safe guarding issues on why expired medication can even be prescribed. Although refunds were eventually provided, I had to identify and challenge these issues myself, through multiple channels. Perhaps most disappointing was the handling of my complaint. Despite several emails asking for an explanation of the clinical decision-making, I felt my concerns were not properly addressed, with responses often repeating what had been recorded in the notes rather than answering the questions I had asked, or just ignoring my questions altogether. I also found the practice to be very expensive, particularly when balanced against the level of communication, continuity of care and overall service provided. This review reflects my personal experience. I appreciate that others may have had positive experiences with the practice, but unfortunately, I no longer have confidence in the standard of care or communication we received.

Very busy place, clean n tidy, staff friendly. Wasn't wanting too long to be seen. Parking outside but it's a shared parking with other shops.

Friendly helpful staff

Need new vets that actually know their job and know what compassion is