Specialist Vets in Ecclesfield

## Summary Springfield Veterinary Group is part of CVS (the website page sits under **cvsvets.com**) and describes itself as a **small-animal practice** within the wider Springfield Veterinary Group (established **1964**). The website lists a broad range of routine and surgical services, including **dentistry**, **diagnostics**, **neutering**, **nurse consultations**, and **referral options** (including **keyhole surgery** and **ophthalmology**). Recent reviews paint a mixed picture: several owners describe **clear explanations and post-op information** after procedures (including one review specifically mentioning “post op info” explained by **Adam**), plus urgent cases being **seen quickly** and sometimes **transferred on** for overnight care. In contrast, some owners describe **pricing inconsistencies**, feeling **pressured into a membership**, and problems receiving included benefits (flea/worming) or experiencing long waits without follow-up. ## Services From the clinic website summary (and supported by some review examples where noted): - **Consultations** (including **nurse consultations** and **six-month health checks**) - **Vaccinations** (one reviewer mentions routine injections/vaccinations) - **Neutering/spays** (review mentions quoted cat spay prices and a “health package” discount) - **Dentistry** (review mentions a **dental extraction**) - **Diagnostics** - **Surgery** - **Microchipping** - **Parasite control** - **Grooming / nail clipping** - **Blood pressure checks** - **Anal sac expression** - **Puppy parties** - **Pet travel documentation** - **Home visits** - **Referrals**: **keyhole surgery** and **ophthalmology** (listed on the website) **Emergencies / out-of-hours (as stated on the website):** - During normal hours: clients are advised to contact the practice. - Out-of-hours: clients are directed to **MiNightVet Rotherham**, described as a dedicated emergency service. (A reviewer also describes their dog being sent on for overnight care after an attack.) ## Pricing Only prices explicitly mentioned in reviews: - **Cat neutering/spay (quoted in a review):** - Female cat: **£125** - Male cat: **£95** - **Health package (quoted in a review):** **£20/month**, with the spay procedure said to be reduced to **£103** (as reported by that reviewer) - A different staff member later quoted (same reviewer): - Male cats: **£112** - Female cats: **£160** - One review alleges an operation cost “**over £1000**” for a procedure intended to stop a dog’s eyes running (and states it did not work). ## People Named staff mentioned in reviews: - **Adam** (role not stated): One owner says everything was explained clearly and they left with **post-op information**. - **Jenny** (role not stated): Thanked for “compassion and care” and credited with helping save a cat (“Charley”) five years earlier (as described by the owner). - **Richard** (described as a rabbit’s “main vet” by one owner; also mentioned in relation to routine vaccinations by another): - One rabbit owner says he “never gave up” during repeated visits for ongoing problems. - Another owner mentions routine vaccinations by Richard and says he “always takes time with the pets.” - **Irene** and **Beth** (roles not stated): Mentioned in connection with a cat’s repeat infection; the owner says they **researched the condition** and had a **clear plan**. - **Greta** (role not stated): Mentioned positively for taking time to say hello. ## Reviews **Google rating: 3.9 stars from 57 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Post-op communication and explanations:** reviewers mention leaving with **post-op info** and staff explaining what would be done. - **Handling urgent cases:** examples include being seen “first thing as an emergency” for a severely dehydrated cat, and rapid triage after a dog attack (nurses taking the dog “straight in the back”), with one case then **sent on for overnight care**. - **Ongoing/complex cases:** one owner describes long-term management of a rabbit’s recurring problems; another mentions repeat infections with a stated **plan** after staff research. - **Dentistry mentioned directly:** at least one owner reports a **dental extraction** experience. - **Membership/plan complaints and billing concerns:** multiple 1-star reviews describe being “talked into” a plan, difficulty obtaining included **flea/worming treatments** due to “none in stock,” and concerns about **separate bills** and affordability. - **Pricing inconsistency reported:** one reviewer describes receiving very different quoted prices for cat spays/neuters on separate calls, and felt the response was dismissive. - **Waiting/communication issues:** one reviewer describes waiting (including waiting in the car due to their dog’s behaviour around other dogs), leaving after a long delay, and hearing nothing afterwards.